Shipping policy

Shipping Policy

At KhasCart.com, we aim to provide a smooth, reliable, and convenient delivery experience for customers across Pakistan.

Please read our Shipping Policy carefully before placing an order.

Shipping Coverage

We currently deliver orders all over Pakistan.

Delivery availability may depend on courier service coverage in certain remote or restricted areas. If delivery is not available to your location, our team may contact you regarding alternative options.

Free Delivery Across Pakistan

KhasCart.com currently offers free delivery across Pakistan on eligible orders.

No standard delivery charges will be added unless clearly mentioned on the product page or during checkout.

We reserve the right to update or change our shipping offers in the future. Any applicable shipping charges will always be displayed before your order is completed.

Estimated Delivery Time

Our standard estimated delivery time is:

3 to 5 business days

Delivery times may vary depending on:

* Customer location
* Courier service availability
* Public holidays
* Weather conditions
* Remote areas
* High order volumes
* Operational or transportation delays

Business days generally exclude Sundays and public holidays.

Please note that delivery times are estimates and cannot always be guaranteed.

Order Processing

After you place an order, our team may contact you to confirm your order details before dispatch.

Order processing may include verification of:

* Customer name
* Phone number
* Delivery address
* Ordered products
* Order quantity

Orders are normally processed and dispatched after successful confirmation.

Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders throughout Pakistan.

Customers can pay the applicable order amount when the parcel is delivered.

Please make sure that:

* Your phone number is active.
* Your delivery address is complete and accurate.
* Someone is available to receive the parcel.
* The required payment amount is available at the time of delivery.

Order Confirmation

Our team or courier partner may contact you by:

* Phone call
* SMS
* WhatsApp

to confirm your order or assist with delivery.

If we are unable to contact you or verify your order information, your order may be delayed or cancelled.

Tracking Your Order

Where tracking information is available, customers may receive tracking details after their order has been dispatched.

Courier tracking updates may sometimes take time to appear in the courier company’s system.

If you need assistance regarding your shipment, please contact our customer support team.

Delivery Attempts

Courier companies may attempt delivery according to their standard procedures.

Customers should keep their phone available after placing an order.

If delivery is unsuccessful because:

* The customer is unavailable
* The phone number is unreachable
* The delivery address is incorrect or incomplete
* The customer refuses to receive the parcel

the shipment may be returned to us.

Repeated refusal or failure to receive confirmed COD orders may affect a customer’s ability to place future orders on KhasCart.com.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

Please carefully check your:

* Name
* Mobile number
* House or building information
* Street or area
* City
* District or province
* Nearby landmark, where required

KhasCart.com may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Changing Your Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

We will try to update your shipping information if the order has not yet been dispatched.

Once an order has been shipped, changing the delivery address may not be possible.

Delayed Deliveries

Although we aim to deliver orders within 3 to 5 business days, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

* Courier delays
* Severe weather
* Public holidays
* Road closures
* Security conditions
* Natural disasters
* Remote delivery locations
* Unexpected operational issues

If your order is significantly delayed, please contact us and we will assist you with available tracking information.

Damaged Parcels

If your parcel arrives damaged or the product inside appears damaged, please contact us as soon as possible.

We may request:

* Photos of the parcel
* Photos of the product
* Video evidence
* Courier label information
* Your order details

Eligible cases will be handled according to our Return & Refund Policy.

Missing or Incorrect Items

If you receive:

* The wrong product
* A missing product
* An incomplete order
* A damaged product

please contact our customer support team promptly.

Our team will review the issue and provide an appropriate solution according to our store policies.

Remote Areas

Some remote locations may require additional delivery time.

Courier companies may also have limited service availability in certain areas.

Where necessary, our team may contact you to arrange delivery to the nearest available courier service location.

Public Holidays and Peak Seasons

Delivery times may be longer during:

* Eid holidays
* Ramadan
* National holidays
* Major sales campaigns
* High-demand shopping periods
* Courier service disruptions

We appreciate your understanding during these periods.

Order Cancellation Before Shipping

If you wish to cancel your order, please contact us as soon as possible.

Orders may normally be cancelled before dispatch.

Once an order has been shipped, cancellation may no longer be possible and our Return & Refund Policy may apply.

Contact Us

For shipping, delivery, or order-related questions, please contact:

KhasCart.com
Owner: Malak Suleman
Location: Peshawar, Pakistan
Phone: 03701880174
Email: khascart@yahoo.com

We are committed to providing reliable delivery, quality products, and convenient shopping throughout Pakistan.

Last Updated: September 23, 2026